Resolved -
This incident has been resolved.
Nov 14, 08:20 GMT
Update -
Our network provider has confirmed that the issue is resolved on their side.
There may be further delays while we are processing the backlog of data being sent to us, but we expect this to be cleared within the next few hours.
Thank you for your understanding.
Nov 13, 16:05 GMT
Update -
Our provider is still reporting significant issues across networks in UK, meaning that DCUs may be unable to connect to our servers to send telemetry data.
This may cause delays in receiving and processing tracking details for assets. However, no data should be lost and when network access is restored, all collected data should be sent to us to be processed.
We are however getting connection levels close to our normal levels so are hopeful that the issue is close to being resolved.
Nov 13, 08:29 GMT
Monitoring -
We are aware of an ongoing issue with our cellular network provider preventing use from receiving telemetry data.
Asset location could be displaying out of date information.
When this issue is resolved, we will being to ingest data again which could cause processing delays.
Nov 12, 22:56 GMT